At ETHERCORE, we stand behind the quality of our products and services. If you are not satisfied with your purchase, we offer a comprehensive Money Back Guarantee to ensure your satisfaction and trust in our brand.

To be eligible for a refund, the following conditions must be met:

• The request for a refund must be made within 30 days from the date of purchase.
• The product or service must be unused and in the same condition that you received it.
• All original packaging, documentation, and accessories must be returned.

Certain items are non-refundable, including:

• Gift cards
• Downloadable software products
• Customized or personalized items

To initiate a refund, please follow these steps:

1. Contact our customer support team at [email protected] to request a refund.
2. Provide your order details, including order number, item description, and reason for the refund.
3. Ship the product back to us following the instructions provided by our support team.

Once we receive the returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days.

For further assistance, please contact ETHERCORE customer service at +60 3-1234 5678 or visit our website at www.ethercore.my.

ETHERCORE reserves the right to update or modify this Money Back Guarantee policy at any time. Please review this policy periodically for any changes.